Our promise: if you are not happy with your purchase, ask for a refund within 14 days of your order date and we will return your payment in full.
1. Refund window
You may request a refund within 14 calendar days from the date of purchase shown on your order confirmation. Requests received after the 14-day window are not eligible, except where required by law.
2. Eligibility
- The request is made within 14 days of purchase.
- The request is made by the account holder or original purchaser.
- The account has not been used in breach of our Terms & Conditions (for example fraud or abuse).
3. How to request a refund
- Email contact@fexdesk.com with the subject “Refund request”.
- Include your order number and the email address used for the purchase.
- Optionally tell us why. It helps us improve, but it is not required.
4. Processing time
We confirm your request within 2 business days. Approved refunds go back to the original payment method, and usually appear within 5–10 business days depending on your bank or card issuer.
5. Partial refunds & upgrades
If you upgraded plans within the 14-day window, the refund covers the amounts paid during that window. Transaction fees charged by third parties, such as currency conversion by your bank, are outside our control.
6. Cancellations
After access is revoked following a refund, you can purchase again at any time.
7. Contact
Need help? Email contact@fexdesk.com. We are happy to help.